- Why do you have to follow-up with Help Desk to get your open-issue resolved?
- Is there a way to identify the current assets and their utilization levels?
- Are we able to identify the current status of any open-ticket with Helpdesk without calling them?
IT Help Desk and Asset Management tool allows all employee to open a ticket with help desk without calling them. They can view the current status of their ticket on the web and doesn’t need to do multiple follow-up with help desk. There is built-in escalation levels defined to reduce the turn-around time for open tickets.
- Open a ticket with helpdesk from anywhere.
- Users can view the current status from their own desk.
- Email integration to keep the initiator informed about the progress made on their open-ticket.
- AEscalation levels ensure timely action taken on the open-tickets.
- User doesn’t have to call help desk multiple times to identify the status of a open ticket.
- Creates a knowledge base with the help of centralized historical closed tickets.
- Reduces the turn-around time in closing an open ticket.
- First Call Resolution increases because of the knowledge based which keeps increasing with the historical tickets.
|
